This Cookie Policy explains how Crisp Flower Financial Services ("we," "our," or "us") uses cookies and similar technologies on our website crisp-flower.com. This policy should be read alongside our Privacy Policy and Terms of Service.
By continuing to use our website, you consent to our use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies can be:
Session cookies: Temporary cookies that are deleted when you close your browser
Persistent cookies: Cookies that remain on your device for a set period or until you delete them
First-party cookies: Set by the website you are visiting
Third-party cookies: Set by a different domain than the one you are visiting
3. Types of Cookies We Use
We use different types of cookies for various purposes:
3.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly. They enable basic functions such as:
Page navigation and access to secure areas
Form submission and data processing
Security features and fraud prevention
Cookie consent management
Legal Basis: These cookies are necessary for the performance of our contract with you and for legitimate interests.
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about:
Pages visited and time spent on each page
How users navigate through the site
Error messages and technical issues
Website performance and loading times
Legal Basis: We use these cookies based on your consent, which you can withdraw at any time.
3.3 Functionality Cookies
These cookies remember your preferences and choices to provide enhanced features such as:
Language and regional preferences
Text size and font preferences
Previously completed forms
Customized content display
Legal Basis: We use these cookies based on your consent and legitimate interests.
3.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness:
Delivering targeted advertising content
Measuring advertising campaign performance
Preventing the same ad from being shown repeatedly
Building profiles for future marketing
Legal Basis: We use these cookies based on your explicit consent.
4. Third-Party Cookies
We may allow selected third parties to place cookies on our website for the following purposes:
4.1 Analytics Services
Google Analytics: To analyze website traffic and user behavior
Hotjar: To understand user interactions through heatmaps and recordings
4.2 Social Media Integration
Facebook Pixel: To track conversions and build custom audiences
LinkedIn Insight Tag: To measure campaign performance and website demographics
4.3 Customer Support
Live Chat Services: To provide real-time customer support
Help Desk Integration: To manage support tickets and communications
5. Cookie Consent Management
We provide you with control over cookie usage through our cookie consent management system:
5.1 Initial Consent
When you first visit our website, you will see a cookie banner that allows you to:
Accept All: Consent to all cookies
Necessary Only: Accept only essential cookies
Customize: Choose specific cookie categories
5.2 Managing Your Preferences
You can change your cookie preferences at any time by:
Clicking the cookie preferences link in our footer
Using your browser settings to block or delete cookies
Contacting us directly with your preferences
6. Browser Cookie Controls
Most web browsers allow you to control cookies through their settings. You can:
Block all cookies
Allow only first-party cookies
Delete existing cookies
Set notifications when cookies are set
6.1 Browser-Specific Instructions
Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Preferences > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Cookies and site permissions > Cookies and site data
Please note: Disabling certain cookies may affect the functionality of our website.
7. Cookie Retention Periods
Different cookies have different retention periods:
Session cookies: Deleted when you close your browser
Functional cookies: Typically 1-12 months
Analytics cookies: Usually 2 years
Marketing cookies: Generally 30 days to 2 years
You can view specific cookie details and expiration dates in your browser's developer tools.
8. Data Protection and Security
We implement appropriate security measures to protect cookie data:
Encryption of sensitive cookie data
Regular security assessments and updates
Secure transmission protocols (HTTPS)
Access controls for cookie management systems
For more information about how we protect your data, please see our Privacy Policy.
9. International Data Transfers
Some of our third-party cookie providers may transfer data outside the UK/EEA. In such cases:
We ensure appropriate safeguards are in place
Transfers comply with UK GDPR requirements
We have data processing agreements with providers
You can contact us for more information about specific transfers
10. Your Rights
Regarding cookies and the data they collect, you have the right to:
Withdraw consent: You can change your cookie preferences at any time
Access data: Request information about data collected through cookies
Delete data: Request deletion of cookie-collected data
Object to processing: Object to certain cookie uses
Data portability: Request transfer of your cookie data
11. Updates to This Policy
We may update this Cookie Policy to reflect:
Changes in cookie technologies or practices
Legal or regulatory requirements
New features or services on our website
Feedback from users or regulators
We will notify you of significant changes by updating the "Last updated" date and, where appropriate, providing prominent notice on our website.
12. Contact Information
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Crisp Flower Financial Services
42 Wellington Square
London SW1X 7LB
United Kingdom